Hiring a bouncy castle is one of the best ways to bring fun, energy, and excitement to your party or event. But before you book, it’s worth asking the right questions to make sure you get a safe, reliable, and suitable inflatable. Here are the 10 key questions every parent, school, or event organiser should ask before signing on the dotted line.
1. Is the bouncy castle suitable for the age group?
Different inflatables are designed for different ages. A toddler castle is much smaller than an adult one. Always ask if the castle you’re considering is appropriate for the age and number of children attending.
2. How much space do I need?
Measure your venue carefully. Ask for the exact dimensions (length, width, and height) and check access routes for delivery. Indoor venues may have height restrictions, while outdoor spaces need flat, clear ground.
3. Is the castle safety tested?
All inflatables in the UK should have an up-to-date safety test (like an MOT). Ask for proof, often a PIPA or RPII test certificate. This ensures the equipment meets safety standards.
4. Do you have insurance?
Reputable suppliers carry public liability insurance. This protects you in the unlikely event of an accident. Don’t be afraid to ask to see a copy.
5. What are your safety procedures?
Ask how the castle will be anchored, whether safety mats are provided, and what the supervision requirements are. Safety should always come first.
6. What happens if the weather is bad?
Outdoor hires are subject to the elements. Find out the company’s policy on high winds or heavy rain, and whether they offer indoor alternatives or rescheduling options.
7. How clean is the equipment?
Children spend hours playing on inflatables, so hygiene matters. Ask how often the bouncy castles are cleaned and maintained between hires.
8. Who sets up and takes down the castle?
Inflatables should be set up by trained staff who follow Health & Safety Executive (HSE) guidelines. Confirm whether the company handles setup and collection. Some companies also offer supervision by their staff.
9. Are there any extra costs?
Make sure the price quoted includes delivery, setup, mats, and collection. Clarify cancellation policies, deposits, and any additional charges before you book.
10. Can I see reviews or photos from past hires?
Look for reviews on Google, Facebook, or Trustpilot. Check for genuine photos of the castles in action—not just stock manufacturer images. This gives you confidence in the quality and reliability of the supplier.
Final Thoughts
Asking the right questions helps you find a trustworthy supplier and ensures your party runs smoothly. From safety checks to space requirements, a little preparation goes a long way. With these 10 questions in hand, you’ll be ready to hire a bouncy castle that brings safe, memorable fun to your event.
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